Conflict Resolution
It has been well documented that the average worker spends about 20-25% of their day dealing with conflict! That is two hours in an eight-hour day! Employees, supervisors and managers must be empowered to use creative strategies to avoid, diffuse or manage conflict. The leading concept coined “ADR” (Alternative Dispute Resolution), has emphasized strategies such as negotiating effectively and mediation. Both of these principles are grounded in the basics of communication skills. Conflict is often a result of communication breakdown so instituting sound communication strategies is of predominate importance. Once again training is a critical part of reducing conflict and Matthews & Matthews Consulting will develop a specific training module that will suit your organizational needs.